Below is a comprehensive returns policy At Phone and Vape LTD T/A We value our customers satisfaction as well as the quality of our products very much, please review our policy below for information on how to return products.


Our returns policy is valid for 14 days. Which means you may return items to us within 14 days from the day you placed the order. If 14 days or more have passed since your purchase, unfortunately we cannot offer any refund or exchange. Returns are only eligible if your item are unused and in the same condition that you received it. It must also be in its original packaging including any outer sleeve as they contain the product’s serial numbers.

Please contact us if you wish to issue any returns of eligible products. You can contact us by calling us at +44 207 240 3513 or by writing to us at Vape Shop London, 108 Charing Cross Road, London, WC2H 0JN or emailing us at

Please do not send your items back to the manufacturer.


Some of our goods are exempt from our returns policy due to hygiene and health & safety reasons. These includes: opened e-liquids, drip tips (mouthpieces), opened coils, atomisers or vaping kits which have been used or filled with liquid.

In some situations, only partial refunds are granted. Products that are in working conditions but has obvious signs of use or wear and tear. Products that are not in its original condition (damaged or missing parts for reasons not due to our error). Items that are past 14 days of the date of order. If the above situations fit your item, please contact us and we will be in touch to discuss and resolve for an agreement.


If you believe that you have purchased the wrong items or that you have changed your mind to a different product, the fastest and simplest way to get your desired item is to purchase it online and return the unused items for a refund. This way you will receive the correct items quicker as the refund process can take some time. The returned items will be processed once we receive it.


Once we have received your returned items. We will inspect the goods and assuming everything is in order, we will refund you the product value which is the price you paid for the items brought. The refund amount will exclude any postage charges originally paid and will be sent to the payment method you used originally when order was placed. Please allow some time for the funds to be processed into your account.


If you have not received your refund within seven working days after we confirmed your refund process, please contact us first to check if there have been any outstanding issues. If we have already processed your refund without delays, please contact your card issuing bank or company for further information. Please keep in mind that the refund process may take some time before the fund is officially received into your bank account.


We only offer returns and refund policy for regular priced items. Any items brought during sales or the clearance section are not eligible for return.


Please use our address when returning the product. Our address is 108 Charing Cross Road, London, WC2H 0JN. We do not cover the shipping cost for returning any items because shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We strongly recommend you use a trackable shipping service or purchase shipping insurance if you are shipping items worth over £50. Signed service is also recommended to ensure that we receive your returned item.