Refunds & Returns

Can I return something from the UK?

We’ll be delighted to replace or refund any unopened and unwanted items within 30 days of receiving your purchase! Unfortunately, due to hygiene reasons, we cannot accept any opened items.

What about returning from outside of the UK?

If you encounter any issues with your order, please contact us, and we’ll guide you on the best way to resolve it.

How do I return something?

To initiate a return, we recommend using your local Post Office’s ‘Royal Mail Signed For’ service. Don’t forget to request proof of postage/receipt, so in the rare event of any issues, it can be promptly addressed.

Ensure your return is securely packed, with a clear and visible address on the outside. Include a note with your name, order number, and the reason for the return inside the parcel for efficient processing.

Our returns address is: Vape Shop London,  88 Charing Cross Road, London,  WC2H 0JA

Can I return a faulty item?

Absolutely! As long as it’s within the 6-month warranty period! If you suspect a fault, contact us via email, live chat, or phone first. We’ll work to identify the issue and suggest possible fixes.

If a fault is confirmed upon return, we’ll refund your postage cost (up to £5) and either replace or refund your item. If it turns out your returned item isn’t faulty, we’ll explain the situation and return your item to you free of charge.

What if I’ve received an incorrect item?

Please get in touch with a picture of the incorrect item and your receipt, showing the ‘picker and packer’ details on the top-right. We aim to provide a resolution within 24 hours.

How does it work if I want a refund?

We’ll always refund you to the payment method used at checkout. Once issued, it may take up to 5 working days (excluding bank holidays and weekends) for your bank account to process the refund, though it’s usually the same day.